SaviLinx call center teams engage and interact within a cloud image.

SaviLinx

Branding, Content Marketing, Conversion Rate Optimization, Corporate Blog Design Services, Google Analytics 4 Setup Services, SEO, SEO Audit Services / B2B, Professional Services, Technology

Jump To:
The SaviLinx logo with a blue background and orange and white text.

SaviLinx is a private, woman-owned contact call center that launched in 2013 and has been named to The Inc. 5000 List of Fastest Growing Companies annually since 2017. Partnering with industry leaders in healthcare, insurance, finance, and government entities, SaviLinx offers a humanistic approach to its omnichannel business clients and their customers.

Since its inception, SaviLinx has continued to capitalize on the market opportunity brought by its unique approach to the contact center industry. By offering high-performing teams, a better human experience, and cutting-edge technology, SaviLinx further differentiates itself with more extensive personalization and customization opportunities, access to leadership, and the ability to leverage scale.

Journey

Before
A PC monitor shows SaviLinx’s homepage before Lounge Lizard’s expert makeover.
After
A PC monitor shows SaviLinx’s new homepage.
Technology used: WordPress, PHP, JQuery

Objective

With a fresh canvas, SaviLinx wanted to demonstrate visually and experientially that they excel at their three primary unique selling propositions (USPs):

  1. World-class customer service focused on the human experience.
  2. The highest levels of security when integrating with clients and interacting with customers.
  3. Four U.S. locations offer scalable call center capabilities.

Understanding that the existing website needed to be more varied and easier to navigate, the SaviLinx team wanted the new website to communicate Savi’s vision and the value they provide, which is a part of their core DNA. They also wanted to boost SaviLinx’s presence in the market and attract and close more sales leads. 

With recruitment being a significant focus in the outsource support provider industry, Savi wanted the new site to reflect a strong career and recruitment page that communicated their energy and fun, celebratory work environment. 

Finally, SaviLinx wanted to highlight its founder and CEO, a well-recognized leader in the business community, for her thought leadership and contributions to the industry. And Savi wanted all this mixed with Lounge Lizard’s industry-leading SEO to increase visitors, lower bounce rate, and improve brand identity.

Approach

SaviLinx’s team clicked immediately with the Lounge Lizard Brandtenders, who crafted this value statement to capture Savi’s true essence: “Elevating the human connection.”

Lounge Lizard built a website that steps away from the traditional call center look and feel. From there, the Brandtenders and Marketing Mixologists crafted a warm, personal design and core messaging reflected in compelling content.

The Lounge Lizard designers envisioned the new website as a sophisticated visual data cloud personalizing the outsource support provider relationship. SaviLinx’s new website uses a cloud-based theme to represent balancing human connections with automation, a step above their competitors when it comes to customer service and efficient systems. This balance was further communicated through user-friendly headlines and elevated copy.

The design team intensely focused on imagery and content that reflected Savi’s approachable culture and emphasized a connection between personalized human relations and advanced technology. The team used interactive animations to signify movement through the clouds and a centered, sticky widget CTA that flows down the page with the user to provide continuity, increase the chances of a connection, and make accessibility a breeze. 

Savi had an under-utilized inventory of positive stories and testimonials from customers and employees that the designers wove into the website to build trust and allegiance with site visitors and communicate their inclusive company culture. Also, the design team wanted to accentuate Savi’s leadership position in the outsourcing support provider industry by highlighting the knowledge library, positioning it for continued growth as Savi engages its target audience.

To transform the people management process, a business-critical function for SaviLinx, the Lounge Lizard development team fully integrated UKG HR Integration/Ultipro for human resources, recruiting, and workforce management. There was also an enhanced Careers Page developed that features multi-location job boards, career information, and video testimonials. 

Rounding out the website ahead of launch, the development and SEO teams ensured Core Web Vital metrics were operating in top form to increase visibility and browser ranking while ensuring SEO was optimized throughout the site.

Impact

The newly launched website exceeded SaviLinx’s expectations by transforming their “old woefully out-of-date site” into a new, refreshed website that exemplifies the brand and stands out in the competitive marketplace. The new website positions the company to attract more customer service team members, as well as business leads from state and federal government agencies, healthcare and insurance organizations, and others that benefit from BPO.

“Savi’s website was woefully out of date and didn’t reflect the company we have become,” says an executive at SaviLinx. “We desperately needed a complete overhaul, from messaging to look-and-feel. We wanted a partner who not only had great design and B2B messaging experience, but also would be someone we would enjoy working with. Lounge Lizard provided exceptionally personal and effective project management throughout. They kept their promises and made sure we met our aggressive launch timetable. We are delighted with our new website – Lounge Lizard was the right choice for us.”

Gallery

A blue, orange, and white SaviLinx logo appears on an orange sky with clouds.
Quad video intro screen with four SaviLinx team members discussing contact call center dynamics.
SaviLinx awards and certification logos are overlayed on a closeup of a woman’s face, signifying vision and laser focus.
SaviLinx’s careers page is shown on a smartphone held by a man.
SaviLinx homepage image features the company logo, team members clasping hands, clouds, and the headline
SaviLinx website is shown on a laptop, desktop, smartphone, and tablet.
1 / 6
A blue, orange, and white SaviLinx logo appears on an orange sky with clouds.
2 / 6
Quad video intro screen with four SaviLinx team members discussing contact call center dynamics.
3 / 6
SaviLinx awards and certification logos are overlayed on a closeup of a woman’s face, signifying vision and laser focus.
4 / 6
SaviLinx’s careers page is shown on a smartphone held by a man.
5 / 6
SaviLinx homepage image features the company logo, team members clasping hands, clouds, and the headline
6 / 6
SaviLinx website is shown on a laptop, desktop, smartphone, and tablet.
Results
213.68%
Increase in Users (6 months)
218%
Increase in Backlinks
641.59%
Uptick in Pageviews (6 months)
52.29%
Decrease in Bounce Rate (6 months)
5.84%
Decrease in Average Page Load Time (6 months)
340.53%
Increase in Unique Pageviews (6 months)

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Lounge Lizard Brandtenders and Marketing Mixologists always serve up custom concoctions. We mix a potent combination of brand story telling with a generous splash of creative juices and blend in technology-focused, customized solutions as a chaser.

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